Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it – unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at casafrijol.contact@gmail.com. Please note that returns must be sent to the following address:
Carrer de la Pobla de Lillet 8, 4-1, 08028 Barcelona, Spain
Return shipping costs are the responsibility of the buyer. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at casafrijol.contact@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about a specific item, contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if your merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with all returns, the item must be in the same condition you received it – unused, with tags, and in its original packaging – and you’ll need the receipt or proof of purchase.